Contact Center Sales, Service and Operations expertise in developing strong client relationships, increasing revenue & business performance. If your team is not executing at the highest level, contact us today. Your business cannot wait for things to get better on their own.
Is your business performance not meeting forecast? Sales flat or down? Attrition high and going higher? Managers, Supervisors and other front line leaders not connecting with agents. Is the Culture of your Center missing the mark with career growth, motivation, loyalty and commitment? Let’s Talk about your Contact Center.
MICHAEL CCS offers a variety of solutions including Contact Center Solutions, Customer Relationship Management, Technical research and implementation, Recruitment services and Contact Center consultancy services. We are a trusted partner of many highly respected and successful brands domestically and internationally across all sectors.
Key strengths: Contact Center Solutions • Customer Relationship Management • Customer Experience • Telehealth • Healthcare • Insurance • Financial Services • Travel and Hospitality
Michael CCS provides both outsourced and in-sourced customer interaction services to multinational clients including: • Customer service and technical support • Inbound / Outbound sales & marketing campaigns • Healthcare Solutions • Customer Relationship Management • Database design and management • Recruitment services. • Back-office administration • Fulfilment
We provide measurable value. Here are some real examples:
-Led new Healthcare Call Center to $10 Million top line revenue in 11 months with a 38% profit margin.
-Produced $22 Million top line revenue with a 39% profit margin for a Healthcare BPO serving Fortune 50 Healthcare companies.
-Drove $9.5 Million of top line revenue for a Top 3 Health Care Company and increased sales conversion 40.1% within 12 months.
-Grew two Credit Counseling divisions from 0 employees to generate gross revenues in excess of $50 Million annually within 2 years of startup surpassing all objectives.
-Generated $3.4 Million gross sales revenue within 40 weeks of starting the sales division.
-Surpassed sales goals generating $7,188,010.00 in gross revenue for a Personal Development and Business Success company.
-Generated $3 Million in Sponsorship revenue for a national Non-Profit, Personal Finance Education Organization.
-Managed Memorandum of Understanding with the Department of Defense to provide financial education programs for active duty military members worth $1 Million annually.
-Assisted with acquisition of $2.5M startup funding for a National Consumer Debt Relief startup.
-Completely revamped Client Account process resulting reduced man-hours, more efficient processing of client funds, and reduced costs by more than $50,000 per month while handling $2 Million in client funds per month with growth of 15% per month.
-Produced gross Tele-Sales of $62 Million while implementing strategies to boost the average per-sale price from $299 to over $1100.
-Led In-house, Multiple sites, off-shore, Near-shore contact centers with 50 up to 2,000 agents.